Encountering technical glitches with the 11ic application is common, often due to connectivity issues, outdated app versions, or local device settings. This guide provides comprehensive troubleshooting steps specifically tailored for users in India.
I. Troubleshooting App Performance and Stability
If the 11ic app is loading slowly, freezing, or crashing frequently (especially on Android devices), follow these steps in order.
A. Resolving Crashing and Slow Loading
- Check Internet/Data Connection: An unstable connection, common in some Indian regions, is a frequent cause of crashes and slow loading. Toggle between Wi-Fi and mobile data (4G/5G). Run a speed test to ensure you have at least a stable connection for streaming/live betting.
- Update the App (APK): Since the 11ic app is often downloaded via an APK file from the official website, you must manually ensure it is the latest version. Check the official 11ic website for the newest APK. Uninstall the old app and install the new file, as outdated versions contain known bugs.
- Clear App Cache (Android): Cache build-up can slow down the app and lead to instability. Go to Settings > Apps > 11ic App > Storage > Clear Cache. This clears temporary files without deleting your login or essential data.
- Restart Your Device: A simple device restart can clear temporary system glitches and free up memory (RAM) that the app needs to run smoothly. Turn off your smartphone completely, wait 30 seconds, and turn it back on.
- Check Device Compatibility: Ensure your phone’s operating system (Android or iOS) is updated to a recent version, as the app may not support very old software. Also, confirm you have sufficient free internal storage (ideally over 1 GB) for the app to function properly.
II. Addressing Login and Account Access Problems
If you cannot log in, see an error message, or are stuck on the loading screen, here is how to troubleshoot.
A. Common Login Error Fixes
- “Login Failed/Invalid Credential”: The most likely cause is an incorrectly entered username or password. Double-check your details, use the “Forgot Password” feature, or try logging in via the official website to rule out an app-specific issue.
- Stuck on Loading Screen: This is usually a sign of a poor connection or a temporary server issue. Force Stop the app (Settings > Apps > 11ic App > Force Stop). Wait a minute, then verify your internet connection, and try restarting the app.
- Account Locked/Suspended: This often happens due to multiple failed login attempts or during an account security/KYC review. Do NOT create a new account (which is against their rules). Immediately contact 11ic Customer Support via live chat or email and provide your user ID for quick resolution.
- Incorrect Time/Date Error: Betting and gaming apps often require precise time synchronization. Go to your phone’s Settings > System > Date & Time and make sure “Automatic Date and Time” is turned ON.
III. Resolving Deposit and Withdrawal Issues (INR)
Failures in adding or withdrawing Indian Rupees (INR) are typically related to banking, KYC, or payment method protocols.
A. Deposit Failures (UPI/PayTM)
- UPI/PayTM Deposit Failed: This is usually due to a failure to complete the payment within the short time window in your UPI or wallet app. Ensure your source account has sufficient funds. Retry the transaction, making sure to quickly approve the payment request in your UPI app (GPay, PhonePe, or PayTM).
- Funds Deducted but Not Credited: The transaction is likely stuck in a pending state with the payment provider. Do NOT Re-deposit. Wait for 1 hour. If still not credited, immediately contact 11ic Support with a screenshot of the UPI/Wallet transaction ID (Ref No.) and the exact timestamp.
B. Withdrawal Problems and Delays
- Withdrawal Request Rejected: This is often a KYC or bonus issue. You must complete KYC verification with documents like Aadhaar/Passport. Also, ensure you have met all bonus wagering requirements before attempting a withdrawal. Confirm the bank account holder name exactly matches the name on your 11ic account.
- Slow Withdrawal Time: The first withdrawal often takes longer (up to 72 hours) for security and verification. Subsequent withdrawals are generally much faster (often within minutes or a few hours). If the delay exceeds the published timeframe, contact support.
IV. Final Support and Contact Steps
If you have completed all the above steps and the problem persists, you should contact support.
A. Recommended Contact Methods
- Live Chat: This is the recommended and fastest way to get help. Look for the chat icon on the app or website and have your User ID and the error details ready.
- Email Support: Use this channel for detailed issues or for sending screenshots and documents.
- Website/Mobile Version: If the app is unusable, switch to the 11ic mobile website through your browser, which often has identical functionality and may bypass an app-specific bug.
Pro-Tip: When contacting support, always mention that you are a user from India and specify the payment method (e.g., “UPI Deposit failed”) or device (e.g., “Android app crashing”) for the fastest service.